Frequently Asked Questions
Everything you need to know about shopping with Atlas Resell Management.
How do you guarantee the authenticity of your items?
Every product undergoes a rigorous multi-point inspection process by our expert team to ensure 100% authenticity before it is listed on our site.
What is your return policy for high-end fashion?
We offer a 14-day return window for items in their original, unworn condition with all Atlas security tags still attached.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping varies by location.
Do you offer consignment services?
Yes, we offer competitive consignment rates for luxury goods. Please visit our 'Sell With Us' page to submit your items for review.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay for your convenience.
Are the items listed new or pre-owned?
We carry a mix of brand new 'Deadstock' items and carefully curated pre-owned pieces. The condition of each item is clearly stated in the product description.